How to complain about TCL TV
Recently, TCL TV has become a hot spot for consumer complaints due to issues such as product quality and after-sales service. This article will sort out the detailed process for you to complain about TCL TV, and attach data on relevant topics that have been hotly debated across the Internet in the past 10 days to help you safeguard your rights efficiently.
1. Hot topics related to TCL TV in the past 10 days
| Ranking | Topic keywords | Amount of discussions (articles) | Main complaint content |
|---|---|---|---|
| 1 | TCL TV black screen | 12,500+ | No display when turned on, fault within warranty period |
| 2 | TCL after-sales delays | 9,800+ | Maintenance response took more than 7 days and parts were out of stock. |
| 3 | TCL remote control malfunctions | 6,200+ | The buttons on the new machine are unresponsive and the Bluetooth connection fails. |
| 4 | TCL advertising forced push | 5,600+ | Start-up ads cannot be turned off, system pop-ups |
2. Official channels for complaining about TCL TV
1.TCL official customer service
Dial 400-812-3456 (24-hour service) and follow the voice prompts to transfer to manual service. You need to provide purchase invoice, SN code and other information.
2.E-commerce platform complaints
If you purchase through JD.com/Tmall, you can click "Apply for After-Sales" on the order page and select "Complain to Merchant". The platform will take about 3-5 working days to intervene.
3.12315 platform complaints
Search "National 12315 Platform" on WeChat to submit a complaint. You need to upload:
- Product failure video
- Purchase receipt
- Screenshots of after-sales communication records
3. Complaint materials preparation list
| Material type | Specific requirements | Function description |
|---|---|---|
| Proof of purchase | Electronic invoice/paper invoice photo | Prove purchase time and channel |
| Failure proof | Video over 15 seconds + 3 photos | Show specific fault symptoms |
| SN code | Close-up of label on the back of TV | Product Identification |
| Communication records | Customer service call recording/chat screenshot | Demonstrate negotiation process |
4. Notes on rights protection
1.Timeliness requirements: Complaints within the three-guarantee period (7 days for return/15 days for exchange/1-year warranty) have a higher success rate of complaints. If the period exceeds the period, a quality inspection report is required.
2.Evidence solidified: It is recommended to use your mobile phone to take a complete unpacking inspection video to record the entire process from unpacking to failure.
3.Legal basis: Article 23 of the Consumer Rights Protection Law can be cited to require operators to bear the burden of proving defects.
4.Upgrade channels: If the company fails to respond within 7 working days, it can submit a written complaint to the provincial consumer association (such as the Guangdong Provincial Consumer Council).
5. References to recent successful rights protection cases
| Case number | Question type | Processing results | processing cycle |
|---|---|---|---|
| 20240615-021 | Screen vertical line failure | Free exchange for new machine | 11 days |
| 20240618-109 | System crashes frequently | Full refund | 9 days |
| 20240622-056 | Audio noise | Compensation of 300 yuan + extended warranty for 1 year | 6 days |
It is recommended that consumers maintain rational communication when making complaints, clarify their demands (return/repair/compensation), and expose them to the media or initiate legal proceedings when necessary. According to the latest statistics, the resolution rate of complaints through the 12315 platform reaches 78.6%, which is currently one of the most effective ways to protect rights.
check the details
check the details
en
